Property manager CV template and example

This property manager CV template follows a residential lettings professional who has progressed from administration to managing her own portfolio. The Word example covers repairs, inspections, tenancy records and landlord relationships. The guide explains how to present that experience and how the emphasis changes for block management, senior posts and a first property management role.

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Content of this CV template

How to write a property manager CV

A property manager’s CV needs to make the portfolio visible. A recruiter should be able to picture the properties you look after, the people you deal with and what you take responsibility for when a repair, payment or complaint needs resolving. “Managing properties and providing excellent customer service” leaves most of that picture missing.

The strongest evidence follows work through to a useful conclusion: a landlord received a clear recommendation, a contractor completed an outstanding job, a resident’s concern was resolved or an incoming portfolio acquired dependable records. Your experience section should show those connections alongside the scale of your workload.

Start with the right kind of property management

Use your profile to establish your specialism. Residential lettings, leasehold block management, build to rent and commercial property can all use the title Property Manager, but the daily responsibilities and client relationships differ considerably. Name the setting, your level of experience and the part of the work you handle independently.

For a residential lettings post, a useful opening might describe a portfolio of houses and flats, landlord and tenant relationships, repairs and tenancy administration. For block management, lead with the number and type of developments, service-charge responsibility, directors or resident management companies and your involvement in planned works. An employer can then assess your experience against the portfolio they need someone to manage.

Keep the profile selective. Three or four sentences can establish your specialism, experience, relevant qualification and strongest contribution. Let the employment section explain the details. If you are moving between specialisms, use the profile to connect your relevant experience to the target role, then give the supporting evidence under your jobs.

Describe the portfolio behind each role

Begin a recent job with a short scope statement. Include the number of homes or developments, geographical area, property type and team arrangement where these help explain the job. For example: “Manage 120 residential properties across Bristol, supported by a compliance coordinator and central client accounts team.” This tells the reader far more than the size of the agency’s entire managed stock.

For a shared portfolio, describe the team and your contribution: “Supported two property managers with inspections, contractor appointments and records for 210 homes.” For blocks, separate developments from units; eight developments containing 430 flats is a different workload from eight individually let properties. A mixed portfolio may benefit from a short breakdown, especially where it includes HMOs, retirement developments or properties with substantial communal facilities.

Explain complexity as well as volume. A compact portfolio with major refurbishment, difficult access arrangements or several active disputes can produce stronger evidence than a larger but more straightforward workload. Portfolio numbers give context; the following bullets show how you managed it.

Show what happens after a repair is reported

Repairs often take up a large part of a residential property manager’s week. A useful CV shows your involvement across the process: logging and prioritising issues, obtaining quotes, seeking approval, arranging access, following up contractors and checking completion. Select the stages you regularly handle and connect them in one or two clear bullets.

“Liaised with contractors” becomes more informative as “Obtained repair quotes, agreed costs with landlords and followed up completion with contractors and tenants before checking invoices.” The detail demonstrates coordination, judgement and financial awareness without becoming a maintenance procedure.

Choose one improvement if you have a good example. You might have reduced the age of unresolved work orders, introduced a more reliable approvals review or made contractor handovers clearer. Give the starting position, the change and the period measured. In the example CV, the result concerns repairs waiting for landlord decisions for more than ten working days. That defined measure makes the improvement understandable.

Inspection experience deserves the same treatment. Say what you produced and how it was used: photographic reports, repair recommendations, follow-up schedules or landlord updates. A completed visit is useful; an inspection that leads to agreed actions gives a fuller account of your contribution.

Make landlord and resident relationships concrete

Property managers often have to explain a delay, a cost or a decision to people with different priorities. Show the situations in which your communication mattered. Examples include setting out repair options for a landlord, arranging access around a resident’s circumstances, keeping someone informed during an insurance claim or bringing a long-running query to a documented conclusion.

For complaints, summarise the issue at a level that helps an employer understand the work: repeated missed appointments, disputed charges or poor communication during repairs. Then explain your response and the outcome. “Resolved a recurring access dispute by agreeing appointments with the resident and contractor and providing a single written schedule” is more useful than describing yourself as diplomatic.

Landlord retention can be valuable evidence when it forms part of your role. Give the portfolio or period behind a retention figure and explain your contribution, such as service reviews or an improved reporting routine. For a smaller agency, a specific relationship recovered after a difficult handover may be more meaningful than a percentage.

Present compliance as work you carried out

A list of legislation rarely explains how you work. Describe the records, checks and follow-up you handle: monitoring certificate dates, arranging access, recording outstanding actions, obtaining missing documents and escalating issues to the appropriate colleague. If a compliance team owns the wider process, explain where your property-management responsibilities fit into it.

Location matters. State the country in which your tenancy or leasehold experience was gained, particularly when applying across England, Wales, Scotland or Northern Ireland. Recent training and examples of updating records or working practices can show that your knowledge has kept pace with the framework relevant to your portfolio.

Deposit experience can also be specific. A concise bullet might cover comparing check-in and check-out evidence, discussing proposed deductions, gathering invoices and preparing a dispute file. Explain whether you assembled the evidence, negotiated with the parties or handled submission. That distinction helps a recruiter judge how much responsibility you could take on.

Give financial responsibilities their proper weight

Residential lettings applicants should identify the financial work they actually own: checking contractor invoices, seeking approval against agreed limits, resolving rent-account queries or following up arrears with client accounts. These are substantial responsibilities even where a separate team handles bookkeeping and client-money reconciliations.

For block management, service charges usually need more space. Describe your role in preparing budgets, explaining variances, reviewing expenditure and working with finance colleagues on year-end accounts. Include the annual budget or a sensible range when it helps indicate scale. Mention reserve-fund planning or major-works forecasts where these formed part of your job.

When presenting savings, explain the service or contract involved and the comparison. Retendering a cleaning contract while retaining its visit frequency tells a different story from reducing the specification. A clear sentence about the decision and its effect is more persuasive than an isolated cost-reduction figure.

For block management, include governance and major works

A block-management CV should make your relationship with directors, freeholders and leaseholders easy to understand. State whether you prepared board reports, attended or chaired meetings, presented budgets and followed up agreed actions. An AGM or directors’ meeting is useful evidence of accountability when the reader can see what you contributed.

Major works deserve a compact project example. Identify the type of work, broad value, your stage of involvement and the professionals you worked with. A roof replacement might involve coordinating the consultation timetable, gathering tender information, arranging resident communications and monitoring progress with a surveyor. Choose details that show your responsibility for the management process.

Building-safety work should be equally clear about scope. Describe arranging assessments, maintaining action records, progressing contractor work or reporting outstanding matters to the client. Relevant development features and recent professional training help an employer understand the setting. Specialist surveyors’ reports, your follow-up activity and the client’s decisions can each have a distinct place in the account.

Connect property systems to useful work

Name the systems you use and give a brief indication of their purpose. “Reapit: property and tenancy records; Fixflo: repair reporting and works orders; Excel: inspection schedules and outstanding-action reports” is easy to assess. It also gives an employer a basis for comparing your experience with their own software.

If you have improved a system or helped introduce one, describe the practical contribution. Examples include reconciling records during a portfolio transfer, checking imported certificate dates, agreeing task categories or helping colleagues use a new reporting process. Explain the scale and result rather than filling the skills section with every feature available in the software.

Accuracy during a handover is a strong example in its own right. The sample CV uses a review of 60 transferred properties and nine missing documents that were obtained before the handover closed. That shows a manageable piece of work with a clear purpose and outcome.

Qualifications, membership and recent development

Give the full qualification title, awarding body and completion year. For a qualification in progress, show the programme and your current stage. Propertymark Qualifications awards and certificates have changed names over time, so the title on your certificate is the clearest description of what you completed.

List professional membership separately, including the organisation and membership level. For leasehold or build-to-rent work, relevant qualifications through The Property Institute can be useful evidence alongside practical portfolio experience. A small selection of recent development may cover tenancy changes, deposit disputes, building safety, service charges or complaints, depending on the post.

An experienced applicant can keep earlier school qualifications brief. For an assistant or trainee role, a relevant college course, apprenticeship or current property qualification may sit more prominently, supported by examples of customer contact, records and organised follow-up.

Moving into property management or taking a larger role

For a first property-management post, look for evidence from lettings administration, customer service, housing support, scheduling or accounts work. Booking appointments, resolving payment queries, maintaining accurate records and coordinating several parties all transfer well. Describe the setting and responsibility so the recruiter can see the connection. The administrator CV example offers useful ways to present coordination and record-keeping experience.

If you already assist a property manager, give most space to the work closest to the next role: inspections completed, repairs followed through, reports prepared or a small portfolio covered during leave. A qualification supports that progression, while these examples show how much of the work you can already undertake.

For senior posts, add evidence of how you improve the team’s service. This may include allocating portfolios, reviewing difficult cases, developing colleagues, monitoring contractor performance or managing a new instruction through handover. Show the team size and decisions you make. Keep one or two property-level examples so your CV also demonstrates current operational knowledge.

Choose the CV design that gives your strongest portfolio and project evidence enough room. A clear account of your specialism, responsibilities and completed work will do more for the application than a crowded page of property terminology.

Property Manager CV FAQs